Terms & Conditions

STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION

These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance.

PAYMENT TERMS

Payment is required before any printing is started and delivery is due to be dispatched. You can apply for a 30 day trading account, but you need to spend £500+ a month to qualify 

DISCOUNT

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

PASSING OF TITLE AND RISK

The risk in the goods shall pass to you on delivery.

All goods, delivered or not, remain our property until payment is received.

Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.

PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.

DELIVERY

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery. All deliveries will be charged at the rate applying at the date of delivery.

We accept no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before the delivery.

Should the delivery of any products or goods fail to occur within the stipulated delivery period, Essex Banners Limited disclaims any liability for compensation pertaining to loss of earnings or any other fees, unless such claims are supported by the terms of a duly executed contract.

NOTIFICATIONS OF ISSUES OR CONCERNS

In the interest of ensuring complete satisfaction with your purchase and the service you receive, we kindly request that any issues related to the product(s) or delivery be reported to our customer service team within seven (7) days from the date of delivery.

This includes, but is not limited to, defects, damages, or discrepancies in the product(s) received, as well as any concerns regarding the delivery process. Prompt notification within this timeframe will enable us to efficiently address and resolve any such issues, facilitating replacements, returns, or other appropriate remedies.

Failure to report within the specified 7-day period may result in limitations on our ability to offer such resolutions. We are committed to ensuring your satisfaction and appreciate your cooperation in adhering to this policy.

REFUNDS

We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.

We will credit your account if we deem a refund should be made

If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

Other than picking errors, shortages, damaged Goods or warranty claims, all other return requests are agreed solely at the Seller’s discretion and may only be agreed within 14 days of delivery

ARTWORK AND PRINTING

All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.

All order are completed on the basis of the Artwork provided to us by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the responsibility of the customer.

We charge £25.00 for our logo design service for the first 4 proofs. Please contact us regarding this.

Once your design project or artwork has been created by Essex Banners, all retainer payments made by you become non-refundable.

Please note that all images, text and logos are the property of Essex Banners and are not to be used without our permission.

PROOFS

Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on. Essex Banners will not accept liability or responsibility for any variations in colour or any other defects as a result of this.

Proofs are supplied as standard.

Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email, fax or post.

Final proofs must be signed off by the customer in writing via email before printing.

COMPLAINTS

Complaints must be made within 7 working days of receiving your goods. The complaint will be assessed and if Essex Banners  deems it necessary, a reprint may be offered. Any complaints made after 7 working days are automatically void of any offer to reprint and will not be assessed.