Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavor’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is dispatched on the day specified.

But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery company / courier. There is a high probability that the delivery times calculated on the website are maintained if orders are received by specified time and are based on customers supplying ‘print ready’ artwork. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot, especially for orders placed on our ‘Next Day Delivery’ service. 

Essex Banners shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control, this includes any delay which may occur through international customs for items being delivered overseas.

Any delivery times given are estimated and might be extended in connection with high volume of orders.

If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, then its possible that the consignment we be returned back to Essex Banners. In the event of this happening we will arrange for re-delivery of the consignment to the correct address and charge for the additional delivery cost. If it is possible for the parcel to be intercepted before its returned to EB, then we will do our best to get the consignment returned to the local depot and then re-delivered to the new address without any cost. However if the new delivery address does not fall under the delivery area for that depot and needs to be transferred to a different depot for delivery then there will be additional delivery charge.

Order returns, cancellation, refunds due to delivery issues

Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is not possible to cancel orders that have already been produced or sent to print.