Terms & Conditions

Essex Banners – Standard Terms and Conditions

1. About these terms

1.1 These Terms and Conditions apply to all orders placed with Essex Banners Ltd (“Essex Banners”, “we”, “us”, “our”) and supersede all other terms. “You” and “your” means the customer placing the order.

1.2 By placing an order, approving a proof, or paying a quote or invoice, you confirm that you have read and accept these Terms and Conditions.

1.3 These terms apply in full to business customers. If you are buying as a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

1.4 Any variation to these terms is only valid if agreed in writing by a director of Essex Banners Ltd.

2. Payment terms

2.1 Full payment is required before any printing starts and before any order is dispatched.

2.2 Business customers may apply for a 30-day trading account. To qualify, you must spend £500 or more per month with us.

2.3 We accept no responsibility for delays or missed deliveries caused by late or incomplete payment.

3. Discounts

3.1 Any discount is offered on the strict understanding that your account is paid by the due date. We reserve the right to invoice any discount given on accounts that become overdue.

4. Ownership and risk

4.1 Risk in the goods passes to you on delivery.

4.2 All goods, delivered or not, remain our property until payment has been received in full.

4.3 Until payment is made, you must store the goods separately from other goods and mark them clearly as our property. Any money you receive from selling those goods must be held in a separate account, in trust for us.

4.4 If payment is not made, we may, without losing any other rights or remedies, enter the premises where the goods are stored to recover them. You grant us an irrevocable licence to enter your premises for this purpose.

5. Products

5.1 We reserve the right to alter product details without notice. While every effort is made to describe goods accurately, no warranty is given as to the accuracy of descriptions, and we accept no responsibility for errors or any resulting loss.

6. Express and same-day services

6.1 Express and same-day services refer to production and dispatch times only. An express order will be printed and dispatched on the same working day, provided artwork is approved and payment is received before 12pm.

6.2 Express services do not guarantee a delivery date or time. Delivery is carried out by third-party couriers, and delivery times are estimates provided by the courier.

6.3 Any charge for an express service is payment for faster production and dispatch, not for a guaranteed delivery.

7. Delivery

7.1 Any dispatch or delivery date we give is an estimate. Every effort will be made to deliver on time, but we accept no liability for any loss arising from delay or error in delivery.

7.2 Time of delivery is not of the essence unless expressly agreed in writing by a director of Essex Banners Ltd as a guaranteed delivery service.

7.3 Deliveries are charged at the rate applying on the date of delivery.

7.4 Where delivery does not take place within an estimated period, Essex Banners Ltd accepts no liability for compensation for loss of earnings or any other fees or costs, unless a guaranteed delivery service was agreed under clause 7.2.

7.5 Our next-day courier service has a success rate of over 97%, but we cannot guarantee next-day delivery and cannot accept responsibility, or incur costs, for deadlines missed because of courier delays.

8. Event and deadline orders

8.1 Where goods are needed for an event or a fixed deadline, it is your responsibility to allow enough time for delivery. We strongly recommend scheduling delivery at least 2 working days before your event.

8.2 Timed or guaranteed delivery (for example, before 10am or before 12pm) may be available for an additional charge. If a guaranteed service fails, our liability is limited to a refund of the guaranteed delivery surcharge.

9. Split consignments

9.1 Large or long items, including media walls, step and repeat banners and other items that cannot be sent rolled with a standard courier, may be dispatched separately from the rest of your order with a specialist carrier. These items may arrive at a different time from the rest of your order.

10. Lost or missing deliveries

10.1 If your goods have not arrived within 5 working days of dispatch, you must tell us within 10 working days of dispatch.

10.2 We will investigate with the carrier and, at our option, reprint and resend the affected goods or refund their price.

11. Reporting issues and complaints

11.1 Any issue with your products or delivery must be reported to our customer service team within 7 working days of the date of delivery. This includes defects, damage, discrepancies in the products received, and any concerns about the delivery process.

11.2 Please include photographs of any defect or damage when you contact us, so we can assess and resolve the issue quickly.

11.3 We will assess every complaint made within this period and, where we consider it necessary, offer a reprint or other appropriate remedy.

11.4 Complaints made more than 7 working days after delivery will not be assessed and are not eligible for a reprint or other remedy.

12. Refunds, replacements and returns

12.1 We reserve the right to rectify defective work by reprinting, and shall not be liable to refund where a reprint is offered.

12.2 If we offer a replacement, you must accept it unless you can show clear cause for refusing.

12.3 Where we decide a refund is due, we may credit your account or refund the original payment method.

12.4 Defective work must be returned to us before a replacement is provided. If the work is not available for return, we will assume it has been accepted and no replacement will be provided.

12.5 Other than picking errors, shortages, damaged goods or warranty claims, all return requests are agreed solely at our discretion and may only be agreed within 14 days of delivery.

13. Artwork and printing

13.1 All artwork is printed in CMYK unless you request otherwise. Requests for other colour processes will incur an additional fee.

13.2 All orders are produced from the artwork you supply. Any additional costs arising from inaccurate artwork are your responsibility.

13.3 Our logo design service costs £25.00 and includes up to 4 proofs. Please contact us for details.

13.4 Once a design or artwork has been created by Essex Banners, any retainer payment you have made becomes non-refundable.

13.5 All images, text and logos created by Essex Banners remain our property and must not be used without our permission.

14. Proofs

14.1 Proofs are supplied as standard.

14.2 The colour of a printed item is affected by the material it is printed on. We accept no liability for colour variation or other differences resulting from the material chosen.

14.3 Please check every proof thoroughly, viewed at 100% to see the exact size of your product when printed. It is your responsibility to check all images, wording, spelling and contact details.

14.4 We will not start printing until you have confirmed in writing, by email, that the final proof is approved for print.

14.5 Once you approve a proof, it is deemed correct and production begins. Full responsibility for any errors in content, written or visual, then rests with you. Essex Banners accepts no liability for errors in approved proofs.

15. Limitation of liability

15.1 Our total liability in respect of any order shall not exceed the price paid for the goods in that order.

15.2 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, event costs or loss of earnings.

15.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.